Jana West (“we” and “us”) is the operator of (https://janawest.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to order a different item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind
Jana West will happily offer a store credit to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Jana West will charge a restocking fee of 25% of total price of item, including tax.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Jana West) will refund the value of the goods returned with store credit but will NOT refund the value of any shipping paid
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Jana West will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Jana West encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Jana West at the customers expense, and the customer will receive store credit for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are unable to accept cancellations at any time. If an order has already been dispatched, please refer to our refund policy.
9. Lost in transit
9.1 Process for parcel damaged in-transit
Jana West is not responsible for packages damaged in-transit
9.2 Parcel lost in-transit
Jana West is not responsible for packages lost in-transit
10. Customer service
For all customer service enquiries, please phone us at 1-810-937-6100
Shipping rates & options in the 48 contiguous United States
Shipping charges are based on the subtotal of your order and the shipping method selected.
Jana West will not deliver to known expeditors or freight forwarders. Jana West is not responsible for and will have no liability for pick up or delivery by non-Jana West delivery agents.
Get 4-6 business day delivery to your home, office, or dorm, anywhere within the 48 contiguous United States, or select express delivery to get your order faster!
4‑6 business days
3 business days
2 business days
1 business day
up to $24.99
$150.00 and above
How long does it take for Jana West to ship?
Premium delivery (3 business days) – Estimated delivery times will be displayed in checkout. Orders are shipped UPS. UPS will ring your doorbell then leave the package in a sheltered area.
Express delivery (2 business days) – Estimated delivery times will be displayed in checkout. Orders are shipped UPS. UPS will ring your doorbell then leave the package in a sheltered area.
Expedited delivery (1 business day) – Estimated delivery times will be displayed in checkout. Orders are shipped UPS. UPS will ring your doorbell then leave the package in a sheltered area.
Does Jana West have free shipping?
Not at this time