Last updated October 18, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at janaraefashion@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Jana West

Attn: Returns

RMA #

7 Danny LN  

Mount Morris, MI 48458  

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

The following items cannot be returned:

 

  •     swimwear, cosmetics, hosiery,  

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

  

  •        A 25% restocking fee will be charged for all returns.     
  •        Sale items are FINAL SALE and cannot be returned.        
  •        Jana West does not offer refunds or cancellations. If you wish to return the item/s, we will only offer store credit for the total purchase amount. Jana West will charge a restocking fee of 25% of purchase amount. Customer pays for shipping the items back to Jana West.   

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

1-810-937-6100 

janaraefashion@gmail.com