About

Jana West is an online thrift store

Jana West is an online thrift store for women, men and kids. Shop our online closet and discover many fashion styles for less.

Who We Are

At Jana West we make it easy and affordable for you to be your own fashion icon. Between balancing career, family, and finding time for ourselves, stepping out the door with style every day can seem impossible—but it’s not! 

At Jana West, we understand that an outward image reflects the confidence you feel inside. In our closet of amazing second hand apparel, we have chosen tons of fashion pieces that will go with any style. 

Whether you are the trendsetter, the hustler, the life of the party, the wanderlust, or the social media maven, we’ll help dress you, from head to toe, as you take the lead in your own life. Every one of our customers are one-of-a-kind, though they have one thing in common, the day starts and ends in Jana West fashion.

Jana West is owned and operated in the heart of Downtown Mount Morris. We opened our doors in 2020. We are devoted to delivering the most sought-after, head-turning, up-to-the-moment fashion trends, to anyone, anywhere in the world!

Don’t forget to tag us in your fearless Jana West look. @JanaWest and share it on your favorite social media platform.

Common Questions

See some common questions and answers below, or call us at 810-937-6100. 

Our office hours EST
 
Monday       9am-5pm 
Tuesday       9am-5pm
Wednesday 9am-5pm
Thursday      9am-5pm
Friday            9am-5pm
Saturday       9am-3pm
Sunday         CLOSED
 
We are closed all national holidays

Our headquarters is located in Mount Morris, Michigan.

returns and exchange policy

We’re trying to get it to you ASAP BB!
 
TRACK YOUR ORDER:
1. Login to your Jana West account.
2. Click Track My Shipment next to the order status.
3. If you don’t see Track My Shipment, your order is still processing!
 
If you paid with Paypal, your tracking is emailed to your Paypal email address within 24 hours of shipment.

We’re so sorry BB, we’re not able to change or cancel orders after they are placed, they process too quickly..but we bet you’ll love it when you see it. 😉

I don’t accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Uh oh! If you’ve received your order and something’s wrong with it we need to be notified within 5 day of receipt. If the item is defective, damaged or incorrect we’ll need a photo when you contact us to help! Jana West is not responsible for any lost or stolen packages.

It depends babe, transit times vary by country and shipping service. Please go here to check out our shipping details.
 
Orders are processed Monday – Friday, excluding some federal holidays.
We are not responsible for lost or stolen packages or packages delayed by the carrier. So, keep a watchful eye on your mailman. (And contact us if you have a problem)
All international orders are subject to customs fees determined by their countries regulations.
We accept almost everything, for more info checkout our payments and ordering page. We accept Visa | Mastercard | Discover | American Express | Paypal.
 
We do not accept personal checks.
We do not accept money orders or direct bank transfers either. We’re actually not sure if anyone does.
Customs fees are set by your country. We don’t have anything to do with them. We can’t control them at all and do not benefit from them in any way. Buyers are responsible for any customs fees or advancement fees accrued on a package.
 
We love you, but we do not adjust prices on past orders. You get a good price everyday with Jana West and you know if you wait until a sale you often miss out on the hottest stuff!
 
There’s a pretty awesome search bar at the top right hand corner of your page, chances are if you type in something even remotely close to what the item is called, you’ll be able to pull it up. It is possible it is sold out.
 
Sure as long as you ain’t talkin trash hunny! If you want us to feature how cute you look in our fashion, use @janawest on Instagram.